All Returns Require Prior Authorization. Please call 800.559.1298 for a RMA - Return Authorization Number. Any item returned without authorization will be refused.
Return Of New Items
eStudioLighting allows you to return any new, factory-sealed and unopened merchandise within 14 days of the delivery date. Return stock shipments are to be sent prepaid and are subject to a 15% restocking fee. A credit by the same means payment was made will be applied once the merchandise is received in mint condition. Additional fees may be assessed for missing or damaged parts. Shipping charges cannot be refunded.
Bulbs, Lamps and Flashtubes
Only bulbs, lamps and flashtubes that are unused and intact in original mfg packaging can be returned. IF they are used even one time then they are deemed no longer new and cannot be returned.
Return Of Defective Items
eStudioLighting allows you to return defective merchandise within 14 days of your delivery date. You may choose a full credit product exchange or a full credit by the same means payment was made. Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 15% restocking fee. Additional fees may be assessed for missing parts. Shipping charges cannot be refunded.
Packaging Your Return
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories and/or damage. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
Return Shipping Costs
You are responsible for shipping any return product to us. In the case that you exchange a defective product for a new product, eStudioLighting will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 10 days after we provide you with a Return Authorization Number.