Shipping and Payment
We ship to the US and Canada only.
We use UPS as our shipping carrier.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If your shipping to Canada the Shipping rates do not include the duties, taxes, and brokerage fees for customs clearance into your country. See below for more information.
Every effort is made to ship your item within 1-2 business days for ground shipping and the same business day for express shipping for orders received before 11 am PST. Orders placed on the weekend, after business hours, or on major US holidays will be processed the following business day. If you need something by a specific date please call to verify shipping availability before ordering.
If there is a delay in shipping for any reason such as a backorder situation or need to verify your order information we will contact you by email or phone if necessary. Please follow up on your emails to stay up to date with your order progress. You may also check the order status link included in your order receipt email.
Shipping to Canada
We ship to Canada via UPS Standard only.
Customs Clearance - Duties, Taxes,
Brokerage Fees etc.
The recipient of an international shipment may be subject to import duties, taxes, brokerage fees, etc. which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Here is a link to UPS with further information: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html You should contact your local customs office with any questions. In the event a shipment is refused and returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer and nonrefundable. Once received back the order will be treated as return and subject to a 15% restocking fee and the outgoing and return shipping is not refundable.
We accept Visa, MasterCard, Discover, American Express, PayPal and Google Checkout.
To use a credit card we must be able to verify your billing address using our Address Verification Service (AVS) during checkout. If we are not able to verify that the billing address you enter matches the billing address on the credit card you are using to make your purchase, then we will not be able to process your order. Please enter the correct billing address from your credit card statements to avoid declines or unnecessary authorizations.
Your shipping address must be a Pay Pal confirmed address. For more information contact PayPal.